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Quick Contact
Local: 1-616-844-0245
Toll Free: 1-855-427-3282
Hours: 9a to 6p M-F, 10a to 3p Sat

For a single fixed monthly fee, ICS will remove the burden of managing your network by providing everything you need for maintaining your servers, workstations, network resources, email, website, printers and more. Leverage our resources to reduce your costs!

Some common questions regarding our managed services include:

Why should I choose a managed service?
ICS managed services gives clients’ access to our qualified technicians at rates far below unmanaged rates. With preventative maintenance, our managed services can stop many potentially business-halting problems before they can affect your systems. This results in more uptime for your systems and an overall cost savings. Managed services will also allow your company to project IT spending accurately.

Why should I choose a managed service from ICS?
ICS has been providing businesses with IT solutions for over two decades – reflecting a background of proven IT solutions in the past as well encompassing the latest technological advances for the future. All of our technicians are fully certified in these technologies. Below is a list of just some of our certifications:

  • A+ Certified Customer Support Engineers
  • Network +
  • Security +
  • Cisco Certified Network Administrators (CCNA)
  • Microsoft Certified Professionals (MCP)
  • Microsoft Certified Systems Administrators (MCSA)
  • Microsoft Certified Systems Engineers (MCSE)
  • Microsoft Certified Desktop Support Technicians (MCDST)
  • Oracle Certified

At ICS we pride ourselves in supplying our customers with affordable, quality IT solutions in a timely manner. As a result we welcome flexibility in our managed services. We understand that not every business uses IT in the same way; however, we can customize affordable IT solutions for any business type.

What kind of response time can I expect?
At ICS we go to great lengths to ensure that our customers receive the quickest resolution to their problems. Our ICS HelpSpot ticket system allows us to respond to most incidents within 2 hours (during normal business hours).

Are these the only rates available from ICS?
Absolutely not. ICS offers competitive hourly rates for all types of work, without contracts.

How do I know if these plans are right for my company?
For some companies monthly plans are not necessary. The best way to find out how your company can effectively manage IT costs is to call us today for a free on-site consultation. We can review your current costs and future needs to find what will give your company the best service at the best price.