ICS Managed Services gives clients’ access to our qualified technicians at rates far below unmanaged rates. With preventative maintenance, our managed services can stop many potentially business-halting problems before they can affect your servers. Take control of your company’s servers and experience what it is like to “Mind your business – Not your Network”.

ICS Managed Services – Server Edition

Support Types	Standard	Premium
Unlimited ICS HelpSpot Tier 1 Email Support (9am – 6pm) *
Onsite Engineer and Tier 2 Support (remote) hours per Server **	2 Hours	4 Hours
Emergency After Hours Phone Support (6pm – 9am M-F)	Additional per hour charge	2 incidents included
24/7 Server Alert and Performance Monitoring
Remote Maintenance
Critical Patch Management
Performance Analysis
Event Log Monitoring and Maintenance
Drive Space Monitoring
Cache Removal
Log File Maintenance
Security
User Account Administration
File Sharing Permission Administration
Security and Policy Enforcement
Virus Definition & Prevention Monitoring
Additional Services
Assigned Account Manager
IT Advising & Technology Recommendations
Unlimited Purchasing Support
Unlimited Access to ICS Knowledgebase

Some Server Applications may require additional plan charges as defined below:

Server Applications	Standard	Premium
Microsoft Exchange Monitoring & Maintenance	Additional
Backup Software Monitoring & Administration	Additional
Major Database Monitoring & Maintenance	Additional	Additional

Pricing for these packages is less than you may think! Contact ICS today for more information.