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Local: 1-616-844-0245
Toll Free: 1-855-427-3282
Hours: 9a to 6p M-F, 10a to 3p Sat

ICS Standard and Premium builds are covered under a 3 year parts carry-in warranty.

Advanced Business Routers are covered under a 5 year parts warranty.

Warranty Terms

ICS Data warrants to the original purchaser that any part of the hardware system, excluding software, documentation and similar items, will be free of defects in workmanship and materials for the period the warranty included with the purchase from the date of delivery to Customer. During the warranty period, ICS Data will repair or replace, at its sole discretion, the defective hardware system, for defects specified by you, free of charge for parts. Parts may not be the same but will be equivalent parts. These replacement parts will be covered for the remainder of the original purchased units warrant period. Any additional purchases or upgrades will not extend this warranty. Excluded from this warranty is any damage caused during shipment (except the shipment to the original purchaser) and any damage caused by: impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling. ICS Data’s sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement or, at ICS Data’s sole discretion, refund of the original purchase price. ICS Data shall, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, or strict liability, or any other similar theories. Damages excluded include but are not limited to: loss of profit, loss of revenue, loss of data or software, loss of use of the hardware system, loss of use of related equipment, cost of substitute or replacement equipment, “down-time”, purchaser’s time, injury to property, and all claims of third parties. Products purchased from ICS Data that are not manufactured by ICS Data are covered under the terms of their original manufacturers warranty. (ex. monitors, keyboards, mouse, speakers)
30-Day Money Back Guarantee
Should you be unsatisfied with your purchase for any reason, return it to ICS Data within 30 days of the original ship date for a full refund of the system price. To diagnose a problem and/or obtain an RMA # from ICS Data, please call 1-855-ICS-DATA. The system must be returned in its original packaging, with all materials (manuals, CDs and software). Any software package must be unopened, unregistered and resalable to receive a refund for it.  Please note that Microsoft Operating Systems are registered to the customer during build, and are non-refundable. Shipping costs are non-refundable, and the customer is responsible for shipping costs to return the system. Any special order item returns may be subject to a restocking fee.

Obtaining Service

To obtain service under this warranty please contact ICS Data at 1-855-ICS-DATA or contact us via any of our online contact forms.

Post-Warranty Repair

ICS Data can service your products after the warranty period has expired. However, labor rates and parts costs will be applied.

Product Technical Support

Our Website: http://www.icsdata.com

Our Email: support@icsdata.com

Our Phone: 1-855-ICS-DATA